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Free Shipping & Returns

Free Shipping & Returns

 

SolarLights365.com offers free-of-charge shipping to benefits all transactions at SolarLights365.com. Please provide your house address within 48 states. P.O. box, APO and FPO addresses can be free only for the shipment that's below 1 pound of weight.


When your order is fulfilled, a tracking number will be provided for you to keep track. We use FedEx, UPS and USPS as carriers. It takes about 2-10 days to deliver to your door.

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Friends from non-contiguous states, (Alaska and Hawaii, and all off-shore U.S. territories and possessions, which include American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the United States Virgin Islands, and Canada and Mexico, please write us an email with the products and quantity you'd like. We'd be happy to send you an email with cost, and our minimum shipping cost estimate. Free freight of these area is availale for shipment that's under 1 LB.

When you receive the package, please be aware, we do use recycled and reused material to package the brand new products inside. This is a way we are proud to help with enviroment and lower the shipping cost.

 

---* Return and Refund *---

All of our items come with a 30-day return policy. There is a 20% restocking fee to be deducted from the refund amount for any return. It's customer's cost to pay the postage to return. If you have issues after the return date, your problems should be solved with our 1 year warranty plus hassle free replacement program. During the warranty period we can replace and/or assist in repairing any items deemed damaged during shipping or defective from the manufacturer. However, this warranty does not include wear from normal use and/or damage due to incorrect use of the product, nature's fault or being stolen.

You need to return our own item in original package condition within 30 days of delivery for a refund after restocking fee. Return cost is paid by the buyer, and it is not refundable from the company. So... you are recommended to look at product specifications, color and sizes carefully, before making the purchase.

You should expect to receive your refund within 2- 4 week of giving your package delivered. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

How to request the return: Login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

Return Address:

Return c./o. SolarLights365

300 Center Dr. Ste G182

Superior CO 80027-8625


All of our products offer 365 days product warranty, any issues with the products within the year of purchase, please write to Customer Support: support@solarlights365.com.

 

 

 

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